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How to Log In or Recover your Password

Veronica
posted this on February 11, 2010 10:34 AM

  • Need to approve members?
  • Need to update your billing information?
  • Need to update your site?
  • Have a site member who cannot log in anymore?

How to Log In to your Account

Note: Logging into your account is not the same as logging into your Web site as a member. Web site members can post comments, upload content, and moderate the forums, but they cannot access the master account.

Logging in as the Site Owner

HomePage-SignIn.jpg

  1. Visit www.webs.com
  2. Click the blue Sign In button
  3. Type your log in information in the top right corner of of the page
  4. Click Sign In
What's the difference between my email address/WebsID and my user name?

When you first create your account with Webs you are asked for an email address. This becomes your WebsID.

A WebsID is an email / password combination that serves as your master account that your sites live under. This master account simplifies site management by allowing you to manage all of your sites from a single dashboard.

Then you create your Site Address. The unique part of the site address that you create is also called your user name.

Logging in as a Member of a Site

If you are a member of a website hosted with Webs, you can log in directly through that website. Each site that has the member tools enabled will have a log in option in the sidebar.

Members-Login.jpg

Tip: If you are not yet the member of a site hosted with Webs you can register with that site by clicking on the Register option when you visit their site.

If the site owner has enabled Facebook Connect, you can use your Facebook email address and password to register for the website.

Forgot your log in information?

Site Owners and Site Members

Site owners and site members can use the same following steps to retrieve their password.

LostPassword.jpg

  1. Visit www.webs.com
  2. Click the "Forgot your Password?" link on our home page
  3. Enter the email address associated with your account
  4. A password reset email will be sent to this address.

Used the "Forgot your Password" link but did not receive the email?

Be sure to check your junk mail and spam filters.

The message may have been incorrectly marked as spam and sent to your junk mail folder. If you did not receive an error message such as the one below, the email was sent! More information on checking your spam and junk mail folders can be found here - Checking your Spam filter and white listing emails

No Longer Have Access to your Email Address?

Unfortunately your Primary Contact Email address is the primary method used to prove you are the account holder. If you no longer have access to your email address you may want to create a new account with us. Be sure to verify your email address and update it when you change your email address.

Tip: If you are a premium customer we may be able to use your billing information to verify you as the site owner. Contact our billing department through the Contact Us page for further assistance.

Just Want to Delete your Webs Account?

You will need to have access to the account to delete it. However, non premium accounts are deleted after a period of inactivity. If no one logs in or visits the site after 90 days the account will be deleted.

More information on deleting your account.

 
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