Articles/Frequently Asked Questions/FAQ | Accessing your Account

Manage Account | How can I transfer my account to someone else?

Veronica
posted this on March 12, 2010 04:42 PM

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How to Change your Site's Account Manager

In order to change the Account Manager for your website you will need to follow three steps - 

  1. Change the password associated with the account 
  2. Change the Account and Web Forms Email Addresses 
  3. Associate a new WebsID with the account
Important: The account email address is how we verify the account owner so if this is not changed, and the new owner needs the password or to change other account information, they will not be able to.

To Change your Account Email Address and Password

  1. Log into your Webs Account
  2. Click Edit Site
  3. Click Site Settings
  4. Under Site Credentials click Change next to the Password. You will be required to provide the existing password when creating a new one.
  5.  Click Change next to the Contact Email. Provide the new email address. A verification email will be sent to the new email address. 
Note: The email address will not be changed until the new email address is verified. An email is sent to the new email address, the recipient must click on the verification link in the email to confirm the change.

Associate new WebsID with the Account

If you would still like to give the site to another person, then we need to create a WebsID for them so that they can login and manage the site.

Warning: The WebsID you want to use must already exist before you can set it as the Account Owner. You may be receiving errors if the Webs ID does not yet exist.

How to Create a WebsID

  1. Visit your published website
  2. If you have the members module active on your site, click Join Site
  3. In Members Administration, make sure the new email address is confirmed as a member
  4. Once you have joined the site, the email address you used is now a WebsID
Tip: If the members application is not on your published site, you can set up the new WebsID by going to your site and typeing /apps/auth/signup after the site's address in the address bar of your web browser. For examples, www.yourwebsite.com/apps/auth/signup.

You would confirm the membership by logging in to manage the site and selecting “Manage Members” from the Jump-To drop-down menu. This will take you to the membership requests page where you click on the green thumbs-up to confirm their membership, if needed.

Once the registration is complete and confirmed, you would go to Site Settings and click “use another Webs ID.” When you are prompted, input the email address of the profile you just created.

Is it possible to have more than one account manager?

Yes! You can set up "Account Administrators" through the Members section of your account.

Warning: Administrators will be able to manage your site (Adding, removing, modifying content), but will not have access to your billing information.

More information on Member Management can be found here -

Site Members | Turning your Website into a Community

Premium Services?

If you have paid for Premium Services you will need to change the billing information to the new account owner.

To do this, you will need to cancel the renewal of your existing premium service subscription so the new site owner can purchase a new subscription with their preferred payment method. Additional information can be found here:

"Account Billing Frequently Asked Questions"

If you have a custom domain name, you will also need to transfer ownership of the domain name to the new account holder.

If you registered the domain name through Webs.com after February 14, 2008 you can manage the contact information for the domain through the Domain Names section of Premium.

If your domain name was registered through our old domain registration partner prior to February 14, 2008 you can update your billing and domain contact information through your domain account at http://domains.webs.com and update the billing and contact information for the domain name. Otherwise, see your registrar for how to change the information.

 
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