Web Form | Contact Us

Web Form | Giving your visitors a way to contact you

WebForm-Icon.pngA Web Form is often referred to as a Contact Us page. A web form allows your visitors to contact you through a structured form on your website. The form is then sent to the email address you set up in the Site Settings section of your account.

 

TIP: Premium customers can also save forms using the Data Saving option. By default this feature is turned off. Turn this feature on once you upgrade your account to Premium through the Page Options --> Form Options section of the Form Editor.

Add the Web Form

In the Site Manager, located in the Manage Pages tab, click Add A New Page to add a Web Form to your site. Select Web Form as the page type, and give your page a name. Click Create Page to be taken to the Form Editor.

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Step-By-Step

  1. Click Manage Pages in your account
  2. By default you should be in the Site Manager
  3. Click the Add a New Page button under My Pages.
  4. Select Web Form as the page type and give the page a name
  5. Click Create and you will be redirected to the "Form Generator"
TIP: Unlike other application page types you can have multiple contact us forms on your account. The form submissions will all be sent to the same email address.

What are Form Elements?

A form element is a specific feature of the form like a drop down list or a memo box.

You can add a new form element at any time by editing your Web Form in the Site Manager.

  1. Select Add Form Element to go to the Form Generator 
  2. Click on one of the elements in the Form Generator to add it to your form

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Form Elements

The form elements have a few things in common. Each will allow you to mark the question as required as well as determine the width, question/name, and preview text. However, each form element is unique and allows you to ask for specific information from your visitors.

  • Simple Text Box - enter some text (like name, or email address)
  • Check Boxes - select multiple options
  • Drop Down Menu - select one option from many
  • Memo Box - enter a lot of text (like comments, or additional instructions)
  • Round Buttons - select on option from many
  • ListBox Menu - select multiple options from many (by holding the ctrl or apple key)
  • Submit Button - send the form (required)
  • Insert a Normal Paragraph - add text, pictures and other content

Form Preferences

Set the confirmation page - the confirmation page appears after the visitor has clicked submit. The page must already exist in your account. By default your visitors are sent back to your home page.

Turn on IP Logging - includes the IP address of the visitor submitting the form in the form you receive

How to Edit a Form Element

  1. Click the Edit icon above an element to edit the options
  2. The Required option allows you to require the visitor to fill out the information before they can submit the form to you
  3. The Question: section is where you will ask your visitors the question they should answer. Examples include "What is your Email Address" to "Select from the following options".
  4. Each form element will have different options depending on the element type. The example below are Check boxes. Check boxes allow your visitors to select multiple options.
  5. Click Done to create the element

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How to Add More Form Elements

  1. Edit the form through the Site Manager
  2. Click Add Form Element at the bottom of your form
  3. Select a new "Form Element"

Where Can I View My Forms?

Forms submitted by your visitors are sent to the email address in the Send Forms Section of Site Settings as well as to the View Responses section of the Form Editor.

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Changing your Form Email Address and Data Saving (CSV)

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You can change your Form Email address through the Page options section of the Form Editor as well as the Site Settings section of your account. 

NOTE: If you have multiple forms, all of the forms will be submitted to the same email address.

Data Saving

Data saving is offered to Premium accounts. This feature, when turned on, allows you to download a Comma Separated Value (CSV) file that can be opened in Excel, or any other program that reads CSV files.

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  1. In the "Form Editor" select Page Options
  2. Click Form Options
  3. Type in the Email Address you want to use to receive forms
  4. Data Saving: a Premium Feature that will save form submissions as a CSV file that can be downloaded and opened with programs like Excel.
  5. Click Done
Tip: You can also change your Form Email address through the Site Settings section of your account.

Retrieving your CSV file

A CSV file is a Comma Separated File containing all of your form entries that you can open with Excel.

Note: The CSV file option is a feature available for Premium Customers only. Learn more about premium services through this link.
  1. In the "Form Editor" select Page Options
  2. Click Form Options
  3. Click View Results to view the results in your browser window or Download Results to save the CSV file to your computer

View Submissions

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The view submissions link can be found at the bottom of the Form Editor. 

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Form Submissions

Form submissions are the number of forms you can receive per month. The number of form submissions you can receive per month is based on what kind of account type you have.

  • Free: 25 submissions per month
  • Ad-Free and Domain Only: 25 submissions per month
  • Premium Service Package (Starter, Enhanced Pro): 1000 submissions per month

Learn more about Premium Services

When the form submissions are used up, your visitors will not be able to submit forms to you until you upgrade or the forms reset. You can find out when your form submission allotment will reset by visiting the Site Settings section of your account.

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Help! I'm not receiving my form submissions!

If you are not receiving form submissions in your email please check your junk mail and spam settings. Even if you used to receive submissions, if your email provider updates their spam filters it is possible that messages will stop arriving in your in box.

Additionally forms are sent to the View Submissions section of your account to combat higher and higher spam filtering by email providers.

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