Managing Video Uploads

On Video Encoding, Compatibility & Deletion

In our Video Gallery article, we discussed how to install the Video Gallery application to your site, as well as managing the social aspects of your gallery. Now you’re ready to upload videos to give your site multi-media features. There are few things to keep in mind when working with files within the Video Gallery as well as Normal Pages.

In this article we will cover:


Accepted File Types & Quotas

As you already know, you have multiple options for adding videos to your site. When choosing the “My Computer” option, you’re going to be uploading a raw video file to your site from your hard drive. Make sure you’re using one of the accepted file types:

  • .WMV (Windows Media Video)
  • .3GP (cell phones)
  • .AVI (Windows)
  • .MOV (Mac)
  • .MP4 (iPod/PSP)
  • .MPEG/.MPG
  • .FLV (Adobe Flash)
  • .MKV (h.264)

If you attempt to upload a file that is not on this list, you’ll receive the following notice:video-format-error.jpg

You will also see a notice referring to your quota limits. Video quota limits are based on the number of minutes in a video and your account level.

For instance, if you are a free user you can have 30 total minutes of video on your account. However, the maximum size of each video must be 10 minutes or less.

So, if you have three 10 minute videos or 30 1 minute videos you will need to upgrade or remove some videos if you want to add more.

  • Free: 30 minutes (~10 videos) ­ max video size: 10 minutes
  • Domain / Ad-free: 30 minutes (~10 videos) ­ max video size: 10 minutes
  • Starter: 150 minutes (~50 videos) ­ max video size: 20 minutes
  • Enhanced: 1000 minutes (~300 videos) ­ max video size: 30 minutes
  • Pro: Unlimited minutes ­ max video size: 90 minutes
For more information on premium services, click here!

Encoding & Codecs


Now that you’ve selected the correct file type for upload, your video needs to be encoded. When the video file is “encoding” it is being converted into an online friendly format. This ensures that the video plays for your visitors quickly and seamlessly. It should take no longer than a few hours for even the largest video to encode.

If the video takes longer than a few hours to encode, it is possible that the video file is not of the supported format or contains codecs that are unsupported.

What is a “Codec?”

Simply put, a codec is a translator that makes the file compatible with certain programs. For example, if you attempt to play a video with your media player and the correct codecs are not installed on your computer, the file may not play or you may get a message instructing you to download an additional codec.

Some files are created to work with specific codecs. In this case the file may experience encoding delays if the codec is not supported by Webs.

For more on codecs check out this in-depth article that explains what they are and how they work: What Exactly Is 'Codec'? Why Would I Ever Need It?

Ensuring the Compatibility of Your Video Files

If you run into an encoding delay, there a ways to make sure your files are compatible. One recommendation is to see what the codecs are. This can be done with a tool like VLC Media Player, which can play just about any kind of file and also provide you with codec information.

VLC Media Player:

A good way to change your file into a more standard WMV format that will be supported by Webs is to re-save it in Windows Movie Maker prior to uploading it to your website. This will usually remove any proprietary codecs.

Windows Movie Maker

Removing Videos To Preserve Space

Important: Videos can only be deleted from within the Video Gallery, even if the video was uploaded for use in a Normal Site Page.

Go to your Video Gallery and click “add video.”


On the “add new video” page, you’ll see five tabbed options under “add a video.” Click the “my videos” tab.

Under the “my videos” tab, you’ll see thumbnails for your previously uploaded videos. But you still don’t see an option to delete them. No worries!

Click on a thumbnail of a video you wish to delete. Add a title and a description. What you’re doing is adding the video to the gallery in order to delete it.


Once you’ve hit the “Submit” button, you will be taken to the video’s page as it appears in the SiteBuilder. Directly underneath the video is an option to delete. Once you click the delete option, you’ll see a dialog asking you to confirm that you want to permanently delete the video. Click “OK.”

The video will be permanently deleted and free up space for more videos and other files!

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